Client service and support is against MTN culture

<p>I bought a ZTE MF 283+ from MTN. I have had nothing but issues with dropped or limited connections. When I phone Tech support, I am told that there is an issue with the device and I must return it to the shop.</p> <p>This is unacceptable, MTN is responsible for custome satisfaction and is supposed to be a service provider and they cannot provide quality equipment or competeant and professional first line support. </p> <p>Being told to return the device costs me time and money and I no doubt, I will have to wait for another one because good customer service is aginst MTN business culture.</p> <p>Let's not forget that MTN seems to decide how long I may be connected to the internet and logs me out and disconnects me when it sees fit.</p> <p>Selling faulty devices is bad enough, having first line who actually does not care is worse.</p> <p>I would like to know at what stage MTN is going to step up their game and provide professional client service, quality equipment and become an organisation that a loyal client of 20 years actually means something to this circus, especially considering that MTN has already put their rates up.</p> <p>We are paying more and getting less. Telkom is looking more attactive everyday. I want a competent technician to contact me to help resolve the issue and a quality device that works delivered to my home. We all know that MTN couldn't be bothered as usual.</p>