1 reviews | Active since Apr 2013
CLIENT NOT HAVING ACCESS TO SPEAK TO PROVIDER
We have been suspended on our cell phone that we currently using by MTN because of non payment .The Services centre advise us to call 808 which we cannot be able to get through. We have try the number with the services centre which their also failing .We were advised that the number is for Legal Department .We have requested the email which we were advised that they do not have email but the running telecommunication company .The phone has been suspended which we have paid in April 2015,They have blacklisted us which we requested to be removed as we have paid.<br> The provider is unable to help ,When we call their call centre ,the consultant are very rude ,impatient and do not have time to listen to our problem .<br> <br> MTN failing us .They do not have time to speak to their clients that have been contracted with their services .<br> We request the phone to be unblocked and also to be removed to the listing .
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles,
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles,
REQ:***.