LE
Lourens E
1 reviews | Active since May 2015
09 Jun 2015, 11:17
Client from Nashua Mobile ********** by MTN
All my MTN accounts (3 of them) were with Nashua Mobile before the closed down in December 2014. Since then I've had difficulties with my accounts regarding additional costs being deducted which I did not apply for at Nashua Mobile. I mean, what is the use of a top-up account (MTN Anytime 200) If the monthly account JUST FOR THE ONE contract is R1 240 !!!. When calling the call center, you are listening to the worst music/riddle EVER.... Sounds like one of those vending machines where you can try to catch one of those cheap teddy bears with no luck at all ! Since January 2015 I've paid almost R 10 000 in total for the 3 accounts where according to my calculations, I should have paid only approx. R 4 200.
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MTN South Africa's replyOfficial
11 Jun 2015, 14:54Hello rsle@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Invoice dated - 2015-03-01, has been escalated to our billing department. It has a clawback fee of R776.84. This means you took a contract and before the contract expired the contract was changed to a lesser package. The reference number for the Billing query is Request ***
Invoice dated - 2015-05-01 to 2015-06-01 with number ***, the charges are data. In May data was R598.24 and in June it was R747.63.
There are also hardware fees for R146.20. This means the handset taken costs more than the handset that is part of the package that was taken.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Invoice dated - 2015-03-01, has been escalated to our billing department. It has a clawback fee of R776.84. This means you took a contract and before the contract expired the contract was changed to a lesser package. The reference number for the Billing query is Request ***
Invoice dated - 2015-05-01 to 2015-06-01 with number ***, the charges are data. In May data was R598.24 and in June it was R747.63.
There are also hardware fees for R146.20. This means the handset taken costs more than the handset that is part of the package that was taken.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply11 Jun 2015, 14:54
Official
Hello rsle@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Invoice dated - 2015-03-01, has been escalated to our billing department. It has a clawback fee of R776.84. This means you took a contract and before the contract expired the contract was changed to a lesser package. The reference number for the Billing query is Request ***
Invoice dated - 2015-05-01 to 2015-06-01 with number ***, the charges are data. In May data was R598.24 and in June it was R747.63.
There are also hardware fees for R146.20. This means the handset taken costs more than the handset that is part of the package that was taken.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Invoice dated - 2015-03-01, has been escalated to our billing department. It has a clawback fee of R776.84. This means you took a contract and before the contract expired the contract was changed to a lesser package. The reference number for the Billing query is Request ***
Invoice dated - 2015-05-01 to 2015-06-01 with number ***, the charges are data. In May data was R598.24 and in June it was R747.63.
There are also hardware fees for R146.20. This means the handset taken costs more than the handset that is part of the package that was taken.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***