TR
Thoko R
1 reviews | Active since Jan 2012
02 Jul 2015, 10:37
Client billed outside of contract
I had a data contract with MTN which ended in July 2014. On 19 November 2014 i sent a simple worded email to cancel my contract. the request read as such: <br> \Goodday <br> <br> Kindly assist with cancelling my contract with MTN. my contracted period has lapsed.<br> <br> Regards <br> <br> The total value paid while i had the contract was R2000 for the 24 month period & Now I've incurred costs of R3000
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MTN South Africa's replyOfficial
14 Jul 2015, 10:42Hello ssbm435w,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, the MSISDN (Cell Number) provided has been migrated to prepaid already. As for ***, this contract expires 18 May 2016.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, the MSISDN (Cell Number) provided has been migrated to prepaid already. As for ***, this contract expires 18 May 2016.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply14 Jul 2015, 10:42
Official
Hello ssbm435w,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, the MSISDN (Cell Number) provided has been migrated to prepaid already. As for ***, this contract expires 18 May 2016.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, the MSISDN (Cell Number) provided has been migrated to prepaid already. As for ***, this contract expires 18 May 2016.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***