CLI issue / Pathetic customer service

Good day,

A call was logged on the 15th of December 2021 for CLI to be re-activated, since then i had to call in numerous times and still nothing has been done. i called back today and was told to go into an MTN store and ask the agent to drop the order, i would like to know why i need to go into the store, if MTN can resolve it from their side. Their customers service has always been pathetic, it's like they getting worse every year.. They should rather not have a customer service helpline because they are not helpful at all.

I really need my CLI activated as i use my phone for work and i am unable to return calls. Please can this be sorted out asap.

The reference no# ***

Also i would just like to know why a review always needs to be written on Hello Peter before MTN resolves the issue. i sent numerous tweets to them and they responded but didnt assist, its like they ghost you.

still awaiting feedback on why i'm getting an error when trying to buy a voice bundle.

Regards, Faatimah