Clearwater Mall MTN

I’ve been waiting over 14days to have Unrestricted APN activated on 12 routers purchased from your clear water mall store. These were all taken out on contracts for 100g per month for each router. This is completely unacceptable and no one has been able to tell me what the delay is. The staff at the call centres and the account manager don’t know what we are talking about when requesting these setting. This should be common knowledge for someone selling these packages that offer these services and for any person employed in the Tech support call centre.