1 reviews | Active since Feb 2016
Clearly don't care and are ***********
Good Day,<br> <br> I wanted to transfer from Vodacom to MTN, as my Vodacom contract was ending in the next month, when asking for assistance with transferring my number over I was told the following:<br> \Its not possible to do so\"<br> \"Sir, do not bother\"<br> \"Sorry for my colleague...giggle giggle\"<br> \"Someone help me, I don't know how to handle the query\"<br> \"IT IS NOT POSSIBLE, DONT TRY\"<br> <br> The sales person continued to laugh at me and her colleague who clearly had an attitude problem and will evidently never be more than a salesman, so he didn't care.<br> <br> I have notified Vodacom of the change and I had all my RICA information ready just in case. All I wanted to do was ask what I needed to do when the time came to change (it didn't have to be today as I understood that).<br> <br> It was evident that the one sales person was trying to \"impress\" the other as she was the one laughing and asking him for help when he was making these responses.<br> <br> Other customers were in the store and clearly they weren't satisfied either and turned off by the atmosphere..<br> <br> I can confidently say that I will not transfer to MTN and will stay with Vodacom and I will recommend others to do the same. "
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of MTN Gardens Centre for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of MTN Gardens Centre for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***