lM
lesedi M
1 reviews | Active since Feb 2017
08 Mar 2017, 18:39
Clearing my name
<p>I had paid the outstanding amount which was R490.. I paid R500.. Just for u guys to clear my name due to being handed over on an account I did not know existed, and was never warned about through invoices that I'll be handed over or anything only realized wheb I wanted to open a new account..</p> <p>you guys had said that I should attach the Payment to the customer care.. Now where is that? And how do i attach it? PLEASE give enough details when giving a person an order to do, ! </p> <p> </p> <p> I really need my name to be cleared as soon as possible as this us really inconveniencing me ! I cant get a new phone or open a car application. . </p> <p>And now that I have paid can my name just be cleared?? So I can get a new phobe</p>
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MTN South Africa's replyOfficial
09 Mar 2017, 12:18Thank you for your time online.
Thank you for taking the time to answer my call, it’s highly appreciated
We do pick up that cell number *** has been closed as per the ***** done, the journal has been passed and this is sorted.
We do not pick up any note on the account for the contract opened in your name for cell *** the ***** department has never investigated this number.
Please resend the affidavit and certified ID done for this investigation my email address ***.
The payment for R500.00 done is not added to the account as yet this can take up to 48 hours to reflect on the account, you can send this to me as well.
I will request from the legal department to remove your name from the ITC list, this can take up to 21 working days.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2017, 12:18
Official
Thank you for your time online.
Thank you for taking the time to answer my call, it’s highly appreciated
We do pick up that cell number *** has been closed as per the ***** done, the journal has been passed and this is sorted.
We do not pick up any note on the account for the contract opened in your name for cell *** the ***** department has never investigated this number.
Please resend the affidavit and certified ID done for this investigation my email address ***.
The payment for R500.00 done is not added to the account as yet this can take up to 48 hours to reflect on the account, you can send this to me as well.
I will request from the legal department to remove your name from the ITC list, this can take up to 21 working days.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,