GH
Gareth H
1 reviews | Active since Jul 2014
04 May 2015, 11:05
Clawback Revenue
I upgraded from an Anytime 350 package to one of MTN's new MTNChoice 100min. I was told \downgrading"may incur a migration charge. <br> <br> I did some research on MTN website and found that there could be a migration fee when downgrading your package and this could include an additional fee of the handset promo fee on the current contract for the remainder of the term.<br> <br> I upgraded on the 1st May 2015 as I was eligible and on my 21st month"
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MTN South Africa's replyOfficial
13 May 2015, 14:37Hello ghanslo,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Kindly note that we have escalated this to the relevant team to pass credit of R 2,051.84. This amount will reflect on your MTNSA account.
Regards,
Devan
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Kindly note that we have escalated this to the relevant team to pass credit of R 2,051.84. This amount will reflect on your MTNSA account.
Regards,
Devan
REQ:***
MTN South Africa's reply13 May 2015, 14:37
Official
Hello ghanslo,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Kindly note that we have escalated this to the relevant team to pass credit of R 2,051.84. This amount will reflect on your MTNSA account.
Regards,
Devan
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Kindly note that we have escalated this to the relevant team to pass credit of R 2,051.84. This amount will reflect on your MTNSA account.
Regards,
Devan
REQ:***