1 reviews | Active since Jan 2013
Claims dont get paid due to car Jam or theft
I had ********* jam my car at MC Donalds centurion and ***** my bag containing my cell phone Note 3 worth thousands of rands and when I submitted a claim MTN rejected the claim. First of all they address my letter as someone and secondly, MTN tells me that the car needs to be broken into and I must submit a repair invoice to them before they consider a claim to be theft. How is it that MTN is not aware of the fact that ********* will kick you out of your own car only to get possessions of the phone and any belongings ? How is it that MTN is not aware of the car jamming ****s happening. After insuring my phone with you for over 16 months where do you think I will be told sorry you are not covered.. lastly why does MTn feel the need to refer their client to the omnibus for complains on their rejection letter, are you saying you are one step ahead of your customers? What an attitude!!!!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as per the terms and conditions of our insurance policies the claim was rejected based on the below: \Any claim in respect of Equipment left in any unattended vehicle unless such claim is following forcible entry to the vehicle which necessitates repairs to such vehicle. A copy of the Repairer's account for such damages must be supp**** upon submission of the claim.\"
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as per the terms and conditions of our insurance policies the claim was rejected based on the below: \Any claim in respect of Equipment left in any unattended vehicle unless such claim is following forcible entry to the vehicle which necessitates repairs to such vehicle. A copy of the Repairer's account for such damages must be supp**** upon submission of the claim.\"