Claim taking long

Submitted an insurance claim on the 08/04/2015.<br> Was told it takes 5 then 6 working days to resolve.<br> The last email I received from [Email Removed] was on the 13 April 2015.<br> requested updats and yet to date nothing has been resolved.<br> My frustration is that I have to call everyday for an update and nobody has the courtesy to call/email/text update on my insurance claim.<br> Can somebody, especially Bridget, provide update on this