Claim shame

:-( yaw. Hate that we pay for services and get treated as if we must wait when we want help.

I have submitted a claim after being ****** on the 11th November. Firstly by calling Admyntec and getting guidance. I phone 3 working days later and ask whats happening with my claim as im using an alternative phone - they say nothing yet processed but the will do it now.

I wait another 3 working days (18th Nov) and asked the same question and get told nothing is processed and it will be processed now. Really.....

Eventually on that day it finally changed into answered status.

I followed up a week later 25th Nov they said its accepted and they will soon (within 48 hours) give me a access claim amount.

It is now the 4th Dec which is another 8 working days since then nothing, i had to buy a phone cash just to get by.

It is completely unacceptable for me as a client who has been paying insurance for nearly 3 years without hesitation to keep contacting the service provider.

I do not need a phone anymore because you guys made sure about forcing me to purchase one due to delaying tactics to get by my day to day lifestyle

Seriously disappointed

Over 10 years of loyalty to MTN