LS
Luke S
1 reviews | Active since Mar 2016
07 Mar 2016, 12:07
Claim reported in January still no response
Good day my name is Luke. My claim forms were sent through to [Email Removed] on the 12/01/2016. I was given a ref number #***9 and since then I have not received a phone calls or e-mail response. I find this ridiculous especially for such a simple thing yet so important to me as I need a phone to work with. My contract is due for an upgrade near the end. Of the year but if this is the service I get I might consider cancelling instead of renewing.
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MTN South Africa's replyOfficial
07 Mar 2016, 22:32Hello Lukejsayer82,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply07 Mar 2016, 22:32
Official
Hello Lukejsayer82,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***