Claim processing is time consuming and ineffective

On 18/11/2021 my device got ****** while I was commuting to work. I ensure to blacklist the cell phone and open a case of theft with the SAPS. On the same day, I filed a claim with MTN insurance to get a new device. I provided all the supporting documents as requested by MTN to allow them to process my claim. The consultant stated that it would take 5 working days to complete the claim's process. Today 12 days have passed and all I have received was no responses and frustrating questions from consultants.

The processing time for the claim is taking way too long and I have to do the following up for the claim. I will advise customers is not to insure their devices with MTN insurance as the processing of the claim is ineffective and is time-consuming.