CM
Cherily M
1 reviews | Active since May 2015
10 Feb 2016, 08:56
Claim not even assigned after 3 days
After waiting more than 20minutes just for someone to answer the call, (this was not the only call I made, the other calls was simply cut-off..) I was given the news that my claim which was submitted at the MTN store on Friday, has still not been assigned to anybody. Today is Wednesday.. How long can it take to assign a claim to someone???
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Replies (1)
MTN South Africa's replyOfficial
11 Feb 2016, 12:26Hello Cherily,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our insurance division urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our insurance division urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Feb 2016, 12:26
Official
Hello Cherily,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our insurance division urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our insurance division urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***