MN
Modiehi N
1 reviews | Active since Aug 2015
19 Aug 2015, 16:30
Claim - No Feedback
On 13/04/15 I incepted a claim with Mtn - Carlton Centre for my handset and to-date I still haven't received any assistant. <br> 1. Mtn confirmed that someone would collect my phone for repairs on 15/04/2015. <br> 2. I did several follow ups with Consultants at Mtn in Carlton Centre and they provided me with a number to call that is never available ***)<br> According to their terms and conditions \any occurring within 60 days of the inception date
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MTN South Africa's replyOfficial
10 Sept 2015, 09:58Hello mnthako,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation the matter has been escalated to our insurance department.
Regards
Lorraine
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation the matter has been escalated to our insurance department.
Regards
Lorraine
Best regards,
MTN South Africa's reply10 Sept 2015, 09:58
Official
Hello mnthako,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation the matter has been escalated to our insurance department.
Regards
Lorraine
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation the matter has been escalated to our insurance department.
Regards
Lorraine
Best regards,