SM
Samantha M
1 reviews | Active since Jun 2017
10 Apr 2019, 17:15
Claim MtnCc***
Mtn insurance I took out an insurance for a P10lite and been paying ever since, My daughter was the user now she lost the phone in a public toilet... so apparently the claim was declined due to the fact that the device was left unattended. The funny part is they did not state that when taking out the policy... i need the insurance to cover the loss or pay all my premuims from the dayi took the cover.. this is broad **************** from Mtn
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MTN South Africa's replyOfficial
11 Apr 2019, 15:09Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant insurance management team to investigate and provide feedback and a way forward. I will contact you via email for further correspondence
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant insurance management team to investigate and provide feedback and a way forward. I will contact you via email for further correspondence
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply11 Apr 2019, 15:09
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant insurance management team to investigate and provide feedback and a way forward. I will contact you via email for further correspondence
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant insurance management team to investigate and provide feedback and a way forward. I will contact you via email for further correspondence
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,