Claim logged to repair tablet

Item: MTN South Africa
Rating: 2
Author: Khensani M

I have lodge a claim with MTN Greenstone on the 14th January 2016 to have my tablet screen repaired. I haven't had any feedback from MTN. The callcentre number keeps ringing, I have emailed them on the 27th January 2016 and to date no one has contacted me.

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Replies (1)

MTN South Africa's replyOfficial

16 Feb 2016, 08:59

Hello Mabasok,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced.

We have now escalated the matter directly to the management team within our Insurance Department. We've requested them to make contact with you and get the claim processed ASAP.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply16 Feb 2016, 08:59

Official