LD
Leanka D
1 reviews | Active since Jul 2011
03 Nov 2015, 13:44
CLAIM FROM MTN INSURANCE
About a month and a half ago I wrote a report on MTN about not getting back to me.<br> <br> After the report they contacted me and speedily got the ball rolling.<br> <br> I sent my broken phone to them via courier and paid the excess. Its been more than a month and I still do not have my phone back. <br> <br> I have sent countless emails asking for feedback I have phoned the call centre (no answer) to no avail.<br> <br> I am extremely frustrated at the service I am getting.
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MTN South Africa's replyOfficial
04 Nov 2015, 15:57Hello Leanka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply04 Nov 2015, 15:57
Official
Hello Leanka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike