LM
LERATO M
1 reviews | Active since Jun 2015
03 Aug 2015, 11:01
CLAIM DENIED FOR NO REASON
AFTER HAVING TO LOG A HELLO PETER COMPLAINT TO GET MY CLAIM ASSESSED, MTN HAS DECLINED IT BECAUSE I APPARENTLY DIDNT USE MY SIM CARD IN THE PHONE THAT I LOST AND THAT I USED MY SIM CARD IN ANOTHER PHONE. I KNOW FOR A FACT THAT I ONLY HAD ONE PHONE AND ONE SIM CARD. I HAVE NEVER USED MY SIM CARD IN ANOTHER PHONE OR USED ANOTHER SIM CARD IN MY PHONE. AFTER PAYING MY PREMIUMS TIMEOUSLY FOR THE PAST YEAR, MTN REFUSES TO PAY OUT MY CLAIM. MTN *****S FROM ITS CUSTOMERS. I WILL BE TAKING THIS UP WITH THE OMBUDSMAN AS NO ONE AT MTN HAS BEEN OF ASSISTANCE TO ME. THEY ARE ALL ***********.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 13:01Hello LZM2610,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your claim has been rejected or repudiated due to the following reason:
Provisions 4 of MTN Equipment Insurance Policy: The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions.
Exclusions 9 of MTN Equipment Insurance Policy:The Insurer shall not be liable for:
Theft or loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorised by the Administrator and such authorisation has been noted in the policy.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your claim has been rejected or repudiated due to the following reason:
Provisions 4 of MTN Equipment Insurance Policy: The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions.
Exclusions 9 of MTN Equipment Insurance Policy:The Insurer shall not be liable for:
Theft or loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorised by the Administrator and such authorisation has been noted in the policy.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 Aug 2015, 13:01
Official
Hello LZM2610,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your claim has been rejected or repudiated due to the following reason:
Provisions 4 of MTN Equipment Insurance Policy: The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions.
Exclusions 9 of MTN Equipment Insurance Policy:The Insurer shall not be liable for:
Theft or loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorised by the Administrator and such authorisation has been noted in the policy.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your claim has been rejected or repudiated due to the following reason:
Provisions 4 of MTN Equipment Insurance Policy: The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions.
Exclusions 9 of MTN Equipment Insurance Policy:The Insurer shall not be liable for:
Theft or loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorised by the Administrator and such authorisation has been noted in the policy.
In the event of a claim being repudiated or rejected You have 180 (one hundred and eighty days) after such repudiation or rejection to make representation to the Insurer in respect of this repudiation or rejection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***