Claim delayed on purpose

I have a company cellphone and had taken insurance with mtn insurance prior to the company taking over the monthly payment. In July 2017, the house rented by the company which we lived in was ****** at about 1:50 am. The ******s took my cellphones, laptop, wallet with all document. The police came to the crime scene and took statements as we were inside the house with my colleague. The following day I phoned mtn to report the matter of which I was transferred from one consultant to the other. Eventually I went to the branch at Liberty Midlands Mall and they said the company must handle the matter as the cellphone is now under the business account. I notified the buying manager at work of which he phoned them. He at some point had to go to the branch in Pavilion Mall and they promised to sort things out which never happened. I had to find forms which I had fortunately had on my emails. I filled the forms and sent it to him and he forwarded them to mtn along with the legal statement stating that it was force entrance. Then they told him they need proof it was force entrance and he told them the statement already states that. They were always dragging to respond and every time he calls, if the is lucky he would speak to someone different with different requirements. After all the dragging from their side they told us about the 30 days notice of which our manager phoned with no luck and sent several emails. Eventually I found photos showing forceful entrance and up to this day there has been no response. I will not be surprised if they do not respond to this review because that is what mtn insurance is good at. I curse the day their consultant offered me this good for nothing insurance.