1 reviews | Active since Jan 2017
Claim
<p>Had a insuarance with an MTN Which is i insure the device then made a claim but when i was t claim has problems where by claim department told me they cant because of the unpaid premius which is i was never been told but when i called the billing department they confirms that its incorrect which is MTN never communicatec with me i had to contact them</p>
and requested billing invoice since no consulated sent me any instead theyve all **** saying it was send..then ive been transfed to one to another department...PLEASE ASSIST...
and requested billing invoice since no consulated sent me any instead theyve all **** saying it was send..then ive been transfed to one to another department...PLEASE ASSIST...
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for your Insurance claim to be approved your premiums must be up to date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for your Insurance claim to be approved your premiums must be up to date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Hi
Been calling the billing department which is im given incorrect information and they telling that they cant confirm which month was never up to date since they aint the one who spilt the money but they say on the billing its paid and yet again my insurace documents under section 12 under conditions it say if the policy wasnt paid up it should lapsed that day on midnight my Q is why didnt MTN Cancel the policy but still continue?? if MTN Cant help me then let my relationship with them end because now they cant help all they good at is transfer thats it which is that ****s business but no their agents cant see that instead they aint willing to help us...
Hi
Been calling the billing department which is im given incorrect information and they telling that they cant confirm which month was never up to date since they aint the one who spilt the money but they say on the billing its paid and yet again my insurace documents under section 12 under conditions it say if the policy wasnt paid up it should lapsed that day on midnight my Q is why didnt MTN Cancel the policy but still continue?? if MTN Cant help me then let my relationship with them end because now they cant help all they good at is transfer thats it which is that ****s business but no their agents cant see that instead they aint willing to help us...