JE
Jannie E

1 reviews | Active since Dec 2016

05 Dec 2016, 10:59

Claim

<p>Well I have submitted a claim to MTN insurance a month ago and after a lot of phone calls and dropped calls inbetween i get the same results everytime and everytime i phone them again and again they keep on promissing me the some thing over and over and now a month has passed and those promisses is empty. Realy it is simple, look at the claim see if it ligit or not and make a call to aprove it or not and let the customer know what is going on. Well it does not sound and feel like that is happening at MTN no they just dont care about us as customers as long as we buy there airtime, data and sms bundels and they make money they are happy. O yes everybody send email if they do not get any joy out of a service provider and then they at least get a feedback but at MTN they do not know wat is and email, i have send email aftre email to there insurance department and to the customers complaints department and no, and i mean no reply, as if they blocked my email adress. So if any one is experiances the same as I have please feel free to reply to this review thanks.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 11:21
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that our insurance department has been outsourced from 1 December 2016. The insurance company Pinnacle Marketing will take over for all our existing clients. The request has been sent to them to contact and assist with feedback, the contact number for Pinnacle Marketing is ***.

Please contact them for further assistance, the request has been sent to them.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

JE
Jannie E's update05 Dec 2016, 12:11
Reviewer Update

Tnak you very much Alice i will phone them. It is just so unfair that i have been waiting now more than a month to find out that your hole department has been outsourced. Now that is customer service well done MTN.