WE
Willem E

1 reviews | Active since Dec 2013

16 Nov 2018, 16:53

Christmas Gift to Myself: Get Rid of MTN

One star only because the system does not accept no stars. I've had 2 MTN accounts for some 10 years. My wife persuaded me to renew her contract against my will 2 years ago at MTN Bayside. At the time, I cancelled the other one. Various problems with roaming and other services while we were travelling. Today, we went to MTN Table View Mall to get the roaming sorted out. We were told the other contract had not been cancelled. The agent put me through to the call centre. Discussion. Then I was asked to create a PIN to avoid going through all the security questions again. But the next person insisted on asking all the questions, anyway. And meanwhile, the agent in the store almost laughed her head off at my frustration. No way this contract is going to be renewed.

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Nov 2018, 14:36
Official
Good day Willem

Thank you for your post and please accept our apologies for the inconvenience caused.
We are sorry to have disappointed you with the lapse in service and would like
to assure you that it is certainly not our intention to dissatisfy our customers. 

We look forward to improving on the service delivery to you. I will check tomorrow if your all is in order before you leave the country as per our telephone conversation.

Warm Regards
Zenetta Portia Viljoen
Complaints Management Team