Chrges of double billing
Hi All<br> <br> Can i have my bank charges fee back or should i cancel as my contracts lasp?<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jan 2016, 14:47Hello pmotsamai8512,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you called twice requesting for a manual debit order. The first request was on the 05/01/2016 for a debit order that went off the very same day and the second request was made on the 06/01/2016 for a debit order scheduled for the next day which was the 07/01/2016. The last debit for the 07/01/2016 however came back to us unpaid.
If the above was not requested by you or is in anyway incorrect then kindly contact our Customer Care line on 808 so we can investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you called twice requesting for a manual debit order. The first request was on the 05/01/2016 for a debit order that went off the very same day and the second request was made on the 06/01/2016 for a debit order scheduled for the next day which was the 07/01/2016. The last debit for the 07/01/2016 however came back to us unpaid.
If the above was not requested by you or is in anyway incorrect then kindly contact our Customer Care line on 808 so we can investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply23 Jan 2016, 14:47
Official
Hello pmotsamai8512,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you called twice requesting for a manual debit order. The first request was on the 05/01/2016 for a debit order that went off the very same day and the second request was made on the 06/01/2016 for a debit order scheduled for the next day which was the 07/01/2016. The last debit for the 07/01/2016 however came back to us unpaid.
If the above was not requested by you or is in anyway incorrect then kindly contact our Customer Care line on 808 so we can investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you called twice requesting for a manual debit order. The first request was on the 05/01/2016 for a debit order that went off the very same day and the second request was made on the 06/01/2016 for a debit order scheduled for the next day which was the 07/01/2016. The last debit for the 07/01/2016 however came back to us unpaid.
If the above was not requested by you or is in anyway incorrect then kindly contact our Customer Care line on 808 so we can investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***