SN
Stephanie N
1 reviews | Active since Jan 2016
25 Jan 2016, 08:50
cheating the mtn customers
On the 24.01.2016 i purchased a sms bundle using my loyalty points.i received an sms confirming the purchase,however it never reflected when checking my balance.i called the call center they said it shows on there side but cannot assist with why i cant see it i should call back in an hour.i called again today the consultant just cuts the call i call again and the lady tells me to call back in an hour or two.what *********** staff mtn has and what services do they provide? Its not the first time I had a problem. I will be changing my network and i will inform others as well.that i know are using mtn.
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MTN South Africa's replyOfficial
25 Jan 2016, 11:18Hello steffdre28,
Thank you for your post.
We are terribly sorry for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that you were credited with 15 sms's on 2016-01-24 that were purchased using the loyalty points. The sms's have been used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that you were credited with 15 sms's on 2016-01-24 that were purchased using the loyalty points. The sms's have been used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Jan 2016, 11:18
Official
Hello steffdre28,
Thank you for your post.
We are terribly sorry for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that you were credited with 15 sms's on 2016-01-24 that were purchased using the loyalty points. The sms's have been used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that you were credited with 15 sms's on 2016-01-24 that were purchased using the loyalty points. The sms's have been used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,