LP
Lily P
1 reviews | Active since Sept 2016
19 Sept 2016, 08:52
Cheated & Shocked
<p>Hi</p> <p>I took an upgrade deal on the Mtnsp website, the S6 Edge along with a wireless charger (as advertised) here.. https://shop.mtn.co.za/crs/jump/product/ ********** /Samsung-Galaxy-S6-Edge-64GB?pageName=offerIncludes&prod_id= ********** &offerIncludesActiveClass=active</p> <p>When the delivered, NO wireless charger was with the phone, it is so disappointing as this is my first bad experience with Mtn and I have been with them for years. Is this how little they care for their customers?</p> <p>I use to tell everyone how good MTN is to be with, will now tell people to stay away!</p> <p> </p>
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MTN South Africa's replyOfficial
20 Sept 2016, 17:43Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 17:43
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,