JE
Jeanine E

1 reviews | Active since Oct 2012

23 Aug 2015, 16:59

cheated out of data by mtn and wrongfully charged

End of April I recieved a HUGE bill from MTN for the month of april and march 2015. Apparently I used R3100 worth of internet after I Purchased my 1 Gb. I tried to sort it out with Mtn but they were on strike till middle july. Every day i take a screen shot of my data after dialling *141#. According to mtn on 5 April i did not have any data but according to my screen capture I had 710.90 MB of data.. On 11 April when my month ended I had 383.13MB. On 12 April when my new month started I had 716.20 MB data. When you deduct the 2 amounts it is 352MB, and i recieve 350 MB every month with my contract. 4 Requests have been logged with MTN and they refuse to fix the problem the say i must pay the money. I feel it is wrong of MTN to treat a customer that way, they are *****ling my money. My line gets suspended every monday from the 14th May and i am getting fed up now. never have i exceded my gb i purchase every month till now.

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 13:06
Official
Hello niens 2,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that you can request the itemised bill or URL report to help you validate your data Usage .

We would like to assure you that we are actively working to improve our service levels.

Warm Regards
Thabisa
REQ:***