TS
Tshepo S

1 reviews | Active since Aug 2015

22 Dec 2015, 09:05

cheated out my \free"30gig data"""

when i took out a cellphone contract with MTN this october i received a 30 gig free data from the as per there promotion and the 30 gig would be spand out through three months. well i received the first twenty(in oct and nov) but when december came nothing. the month is nearly over and still no response from them.<br> so i decided to call the service center but all i received was that problem will be sent to IT or something and that it will be rectified. and this was on 14 of dec. i was told MTN sucks when it comes to service but this is ridiculous,i pay my contract on time, is this what i am paying for? <br> i am really starting to think about moving when a simple thing as a notification of saying we are working on it is not given.

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Dec 2015, 22:25
Official
Hello Setsoga,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

We have requested marketing to assist and load the last 10GB that you have not received.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***