1 reviews | Active since Aug 2014
Cheated on with my airtime and data
<p>The day before yesterday I bought 1 gig data bundles but today I have 70 mb left... this morning I recharged with 30 but 15 min later I had 00 balance ... I am really unhappy and I demand answers and I want my fund returned back to me ... this is day light *******</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 12 November 2016, as per system record, we note that there are multiple Internet applications running simultaneously on your iPhone 6S device hence the depletion of the data bundles and airtime.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 12 November 2016, as per system record, we note that there are multiple Internet applications running simultaneously on your iPhone 6S device hence the depletion of the data bundles and airtime.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***