Cheated customer

Service at MTN Baywest lower level, Port Elizabeth

Upgraded my contract in Feb 2020. Did not receive my package but was charged for it. Then I was assisted to have it rectified. Received the airtime, but now could not use it for any social media platforms or transfer some to data. Called MTN customer care, - no assistance received. The sales consultant that assisted me was just nowhere to be found and whenever I would call I would get the same response "she is not in today or she left early, call again tomorrow". Another consultant advised that the package was not loaded correctly and can now only be rectified after 6 months. I accepted it and waisted 6 months of installments as one does not call much these days since social media is so advanced. After 6 months I started following up again, and got the same responses that she is not in or left early and to call the next day. I then went into the store to follow up. She took down my details and made some excuse to say the terms and conditions have changed and she will email head office to rectify it for me. It has been 3 weeks and still nothing and it is such an inconvenience to run after people who are expected to be doing their provide customer service. I have emailed customer care and the only response I got was to provide my details so they can review my matter. I provided what they asked and also 3 weeks later, no response.