TA
Trevor A
1 reviews | Active since Oct 2015
30 Oct 2015, 07:15
cheated by terminology
I renewed my contract with mtn. The consultant at the store told me I will only pay the subscribed amount. Now months later I owe them thousands of rands. When I went back to the store I was told very bluntly that there is nothing they can do about it as I signed up for this type of contract. I don't work for MTN therefo I don't understand their terminology. For that reaso they have consultants in place to define these wordings. I can't pay this money. The consultant mislkead me into signing for this, after I specifically asked him and told him I can only pay the subscription amout
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MTN South Africa's replyOfficial
05 Nov 2015, 15:09Hello TWAbrahams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason your account is high, it is because of content services you have on your account 3 different companies.
A cancellation request has been submitted on your behalf to the relevant Content Provider ***
You may contact the content providers Basebone www.basebone.com +***2
Smartphone www.smartcall.co.za +27.11.507.4789 and Mira Networks www.miranetworks.net +27.86.110.6472 assist you further with the request and any credits due to you. Or you may call their ombudsman Waspa on *** .
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason your account is high, it is because of content services you have on your account 3 different companies.
A cancellation request has been submitted on your behalf to the relevant Content Provider ***
You may contact the content providers Basebone www.basebone.com +***2
Smartphone www.smartcall.co.za +27.11.507.4789 and Mira Networks www.miranetworks.net +27.86.110.6472 assist you further with the request and any credits due to you. Or you may call their ombudsman Waspa on *** .
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Nov 2015, 15:09
Official
Hello TWAbrahams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason your account is high, it is because of content services you have on your account 3 different companies.
A cancellation request has been submitted on your behalf to the relevant Content Provider ***
You may contact the content providers Basebone www.basebone.com +***2
Smartphone www.smartcall.co.za +27.11.507.4789 and Mira Networks www.miranetworks.net +27.86.110.6472 assist you further with the request and any credits due to you. Or you may call their ombudsman Waspa on *** .
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason your account is high, it is because of content services you have on your account 3 different companies.
A cancellation request has been submitted on your behalf to the relevant Content Provider ***
You may contact the content providers Basebone www.basebone.com +***2
Smartphone www.smartcall.co.za +27.11.507.4789 and Mira Networks www.miranetworks.net +27.86.110.6472 assist you further with the request and any credits due to you. Or you may call their ombudsman Waspa on *** .
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***