1 reviews | Active since Aug 2015
chasing away loyal clients
Reabetswe ***, i can't get through, song plays MTN nanana nanana and continues to play it without anyone answering. I need to know why my data line was opened. 12 April 2015 the 2 gig was finished and sms on stick shows data depleted. I then have loaded data. Now this month, my data has an open line and new bill is over R2000. I only pay R125pm since Jan 2015 after I had this contract for 2 years without any problems. Who authorised this and why was I not notified for open lines? I'm not going to pay this bill. I upgraded in July with my phone contract and R50 was charged extra. Then I was told it is the system doing this. Please have your system upgraded because you cause innocent people money. If this continues, you will loose me as a client and I am many years with you.
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the data bundles you are querying about did not carry over, it had reached its expiry date.
A query was logged for you on the 3rd of November ref # REQ:*** for the charges to be validated, and the charges are correct. Your usage was high for the invoice dated 2015-10-13 as opposed to your usage for the previous months hence the bill was high.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the data bundles you are querying about did not carry over, it had reached its expiry date.
A query was logged for you on the 3rd of November ref # REQ:*** for the charges to be validated, and the charges are correct. Your usage was high for the invoice dated 2015-10-13 as opposed to your usage for the previous months hence the bill was high.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,