1 reviews | Active since Jun 2015
Chased out of the store
MTN has really outdone themselves Before my report from Friday 19th June 2015 was even responded to I had the privilege of dealing with one of MTN's egotistical,narcissistic manager at Megacity Mohhammed. I went there to ask about the sudden bill (previous report) , i spoke to a lady called Dudu she told i should go to a walk in MTN of which i didn't understand why cause i had gotten my contract there why couldn't they help me with the issue . She then went to say ti should call in 808 which has been out of use for over 3 months , the same 808 i was told to call to block my ****** phone and couldn't get through, the same 808 i was told to call when my contract ended(14th April) to terminate it at Musgrave . I told Dudu to contact the head office directly as my many attempts failed. That's when the joke for manager Mohammed told her to stop what she was doing and ordered another guy to take me the '****' out of his store as i wasn't welcomed,without trying to explain jack **** and i had to ask for my i.d from him.Now i get a response that my balance is no longer R1002 ITS R402.88 FOR WHAT???I guess Mtn has resorted to loan shark tendencies disgusted!!!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that the incident that occurred at the store has been escalated to senior management and they will look into the matter and revert to you with feedback.
With regards to your bill please be advised that the amount of R402.88 is the total amount your are billed for on the 2015-05-13 and 2015-06-13 invoices. On both months you were billed for your monthly subscription fees. Further more kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that the incident that occurred at the store has been escalated to senior management and they will look into the matter and revert to you with feedback.
With regards to your bill please be advised that the amount of R402.88 is the total amount your are billed for on the 2015-05-13 and 2015-06-13 invoices. On both months you were billed for your monthly subscription fees. Further more kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***