Charmaine Bentley

I got a new Samsung A56 on contract and it would not charge. I went to Harrismith and was told that the phone was faulty and I need to take it back to Newcastle. I went back on Saturday 12 April 2025 and the lady tested the phone and said it must be sent back to Samsung she also finds the charging port faulty. I then asked to send the phone to Ladysmith as it is closer for me to collect. Only to discover today that Samsung has rejected the warranty and I must use another charger which nobody has told me in writiing. I find this very disturbing as I live in Harrismith and have to go back to Newcastle when this could have been sorted out the first time. So the client must just have all the inconvenience and costs????