Charging you for upgrade with out receiving new phone

I upgraded my phone using there call center on the 10th of April. After 2 weeks the wrong phone was delivered, after more than a week they collected the wrong phone and and now I am still waiting for the phone. It has been more than a month, I have been paying the upgraded rate and even my free 30gig bundle you are suppose to use with your new phone has expired because I have not received the phone yet.

Invoice no. ********** 565 Due Date on invoice: 10-04-2018