1 reviews | Active since Aug 2016
Charging the wrong amounts month after month!
<p>My wife took out a contract that includes the sms and data bundle, they charged her extra every month for the bundles outside of the contract price, ignoring queries and eventually billed her correctly after 3 months, but still have not credited her the money that was effectively ****** by mtn. To top it off they are doing the exactly the same thing to me on my contract now! my queries are simply being ignored! This is breach of CPA and if not fixed I will be cancelling both contracts! The service we recieve is disgusting, and going in store is no use either.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
I still have not recieved any feedback regarding the above, we have been billed for August even though we have not been invoiced for the month. Mine the incorrect amount once again.
I still have not recieved any feedback regarding the above, we have been billed for August even though we have not been invoiced for the month. Mine the incorrect amount once again.