NJVV
NADINE JANSEN VAN VUUREN

1 reviews | Active since May 2015

04 May 2015, 10:05

CHARGING MORE ON MY ACCOUNT MONTHLY AND SUSPENDING

My contract have been suspended for 3 days now - I am on a Top- Up contract and now MTN is saying that my credit limit has been reached? After waiting for 35 minutes to get through to MTN - I was told that my Credit limit has been reached and I have to phone the credit management department. I never received the number and then when I Google'd it I could not get through to them - my account is still suspended even though I don't get why it is because I am on a TOP UP ACCOUNT? <br> The other thing is - I signed a contract of R 430.00 that will be deducted from my account monthly and now the have deducted over R 600 and then R 530 - MTN confirmed that the amounts deducted is not right but \will see what they can do?"I signed for R 430 and I expect to only pay that monthly?<br> I have 2 accounts"

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Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 09:50
Official
Hello nadinejvv,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.

Our records show that this matter has been resolved already.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Regards,
Felicity.
REQ:***