NJ
Natasha J
1 reviews | Active since Mar 2009
10 Feb 2015, 12:04
Charging me for services that I discontinued
REQ:***<br> I have not received an account in the mail for a while and just saw that there is a Blackberry Internet Service High Charge for R 51.75 on my account relating.<br> <br> For a long time now I don't have a blackberry - can you please clarify why this charge is occurring? We discontinued all blackberry charges when we last upgraded and switched to Samsung.<br> <br> i have repeatedly asked MTN to rectify and refund the wrongly billed amount, but am not getting anny feedback.<br> <br>
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MTN South Africa's replyOfficial
23 Feb 2015, 14:24Hello njoubert,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the BIS charges on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the BIS charges on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Feb 2015, 14:24
Official
Hello njoubert,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the BIS charges on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the BIS charges on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***