1 reviews | Active since Jul 2011
Charging me for a service I can't use.
<p>I took out a bb contract for my mother 4 years back, when upgrade time came, we upgraded her to a Samsung S3 mini. The gentleman helping us assured us that everything done and ready. 2 years later i go in to change the contract to prepaid and discover, they have been charging me for BIS FOR THE LAST 2 YEARS!!!! I made numerious requests to have my accounts sent to my email address, nothing. I look at the accounts they sent to my phone, just has the one accounts amounts, nothing for the other phone. In 2 years I have received 0 accounts for the second contract and they charged me every month for a service I can't use.</p> <p>It litteral theft... and then mtn has the audasity to ask me why I'm leaving MTN for cell C or Vodacom. </p>
Good Day Clint
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the blackberry service has been cancelled and we have logged request for a refund with our Billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Clint
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the blackberry service has been cancelled and we have logged request for a refund with our Billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********