Charging me for a device that is still under warranty

<p>I have booked in a device that is still under warranty with MTN and contract to which i am still paying for. I had a problem with my device whereby the battery life was not last, device was rebooting all the time, and it was very freezing, to which i could not open up applications. The device was booked 22/02/2016, and not returned to me to date. When i sent an email to enquire , the repair centre tells me there a quote of R452 for a battery, to which there is no physical damage or liquid damage on the device. So why the hell would i pay the R452. according to the lady at the repair centre, sms's was sent to me with no approval and they took it upon themselves to accept a quote on my behalf. I was advised about the R330 fee if there is "physical or liquid damage and if i reject the quote", but nothing about paying for something that is under warranty.</p> <p>The model that was booked in is Samsung P6050 ***. The line is a data line and its obvious that i would not keep that sim in a phone and wait for MTN to phone me, instead i put an alternate contact number to which i have not received any response.</p> <p>this is the email i received from the store where MTN rep**** to the store enquiry . I want my device to be returned. The contract will come to an end soon and my device is still at the repair centre, i am paying and not being able to reap the benefits of the data and the device. The service at repair centre is disgusting, and i have heard my friends complaining but i still chose MTN. Where is the service?</p> <p> </p> <p>From: Fikile Nyide [ MTNSP - HVRC Durban ] <br /> Sent: Friday May 2016 12:44 PM<br /> Subject: FW: Request REQ:*** Transfer</p> <p> </p> <p>Unit is awaiting battery payment of R452.00 .</p> <p> </p> <p>We sent numerous sms to the customer for this quote with no answer.</p> <p> </p> <p>We then accepted on customer’s behalf because if we have rejected it the customer was going to pay R330.00 rejection fee for phone that is not repaired.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Fikile Nyide<br /> <br />Technical Service Representative</p> <p> </p> <p> </p> <p>***</p> <p> </p> <p> </p> <p> </p>