ZA
ZANAP A
1 reviews | Active since Aug 2011
07 Apr 2015, 14:01
CHARGING ME FOR A DEVICE NEVER RECEIVED
I have been trying to get mtn to correct my account as i never received the gear it has been since November 2014 and to date nothing has been done they charging me for something i never received i gave them documentation to confirm this but nothing was done. they have now suspended my line and threatening me with legal action. i dont think this is fair and if this is not sorted within 24hours i will be taking the matter further
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MTN South Africa's replyOfficial
23 Apr 2015, 10:40Hello zanapa,
We are truly sorry for the breakdown in service and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you send us a copy of the contract signed, reflecting that you were supposed to get the Samsung Gear with the device. You can send us an e-mail to *** in order for us to investigate the matter with the store.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you send us a copy of the contract signed, reflecting that you were supposed to get the Samsung Gear with the device. You can send us an e-mail to *** in order for us to investigate the matter with the store.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Apr 2015, 10:40
Official
Hello zanapa,
We are truly sorry for the breakdown in service and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you send us a copy of the contract signed, reflecting that you were supposed to get the Samsung Gear with the device. You can send us an e-mail to *** in order for us to investigate the matter with the store.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you send us a copy of the contract signed, reflecting that you were supposed to get the Samsung Gear with the device. You can send us an e-mail to *** in order for us to investigate the matter with the store.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***