1 reviews | Active since Aug 2012
Charging me for a contract that ended
<p><span style="color: #555555; background-color: #ffffff;">m extremely angered that MTN sent me an invoice for a contract which ended which I called FNBSP and ensured i notified them to cancel and end the contract. I did this more the a month ago and was shocked that MTN did not action this. I am not going to allow the debit order to go off my account - dont attempt to ***** from customers because you are ***********. In addition, i want to be refunded for the unauthorised debit order for the month of April. This is *********</span></p>
Good Day Salonet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our Retentions team for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery
Kind Regards,
Zukiswa
REQ:***
Good Day Salonet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our Retentions team for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery
Kind Regards,
Zukiswa
REQ:***
Despite MTN calling me and apologising and advising they would rectify it, they still charged me again this month. I am angered and cant believe their incompetence.
Despite MTN calling me and apologising and advising they would rectify it, they still charged me again this month. I am angered and cant believe their incompetence.
Its been a number of months since MTN promised me a refund and stop of debit order. I have received nothing and have a stop debit order as I will not allow them to ***** money from me. Despite being a MTN customer for more than 10 years, this is how customers are treated. Sorry for you I will never move back to MTN
Its been a number of months since MTN promised me a refund and stop of debit order. I have received nothing and have a stop debit order as I will not allow them to ***** money from me. Despite being a MTN customer for more than 10 years, this is how customers are treated. Sorry for you I will never move back to MTN