1 reviews | Active since Mar 2017
To whom it may concern. I am utterly disgusted & disgraced with MTN @ the current moment! Yes, I am in the wrong I am in arrears with my account but I have been conducting it at the moment( fairly well) and I have been paying . Now let me tell you even though I AM PAYING I am still receiving phone calls and sms CONSTANTLY! Today I receive a phone call from Mtn Consultant not to sure what her name is but she was RUDE AND CHEEKY, when I asked her why do I keep receiving phone calls I got attitude and she said to me it is because I HAVE TO MAKE AN ARRANGEMENT FOR THEM TO DEBIT but I have been paying regularly now and have not missed a payment , SO she gave me lip and said well I AM THE ONE WHO IS PAYING FOR THE PHONECALL WHEN THEY PHONE FOR OUR ACCOUNT ! what a flipping cheek she has to say that me , I should be going to small claims court or be putting up a fight against them as I am trying to pay my account finished and yet they ADDING MORE! WHAT A ******* OF A PLACE! I am so livid with MTN once that account is closed I will never give you service nor even recommend anyone to come to you !!!! I have never felt more ashamed in my life yes I am in arrears but I am making payment now and yet MTN STILL CHARGES ME! !!!!!!!!!!!!!!!!!!!!!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have engaged with our Legal department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have engaged with our Legal department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
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