DO
DAVID O

1 reviews | Active since Jun 2015

19 Jun 2015, 09:32

CHARGING FOR PAID UP HANDSET

Nashua mobile transferred all clients to MTN in 2014. I upgraded my contract with MTN on 20/02/2015 after my previous 24month contract had elapsed.The amount signed for was R649 on a 24 month contract. March statement had admin.fees and was R893.99.April statement I was charged R789. On 5/5/2015 I went into the Eastgate store and was attended to by Reuben who identified I was being overcharged for H/W fees from my previous Nashua contract of R140 per month, a reference No.USB *** was given with a 21 day period solution.<br> May statement I was charged R771.81. I called 808 who claim Reuben needs to sort out as he gave the reference but Reuben is nowhere to be found trying to call 808 but no answer.<br> How is MTN allowed to deduct these onerous charges?.I need my refund urgently.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jun 2015, 10:34
Official
Hello VILLA10,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the hardware fees was removed on your account on the 3rd of June. Our billing department have logged a query for your refund with the Ref number - REQ:***. They will investigate and provide feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi
REQ:***