1 reviews | Active since Oct 2010
Charging for no contract
I cancelled my MTN contract within 7 days as it is legally my right and moved over to pre-paid but MTN keeps taking R149 per month out of my bank account, without my permission. It has been going on for 3 months now and i haven't received any airtime from them either. I returned the phone and cancelled the contract within 7 days. The call centre keeps dropping my call. So MTN now owes me R447, which was *******ly taken out of my bank account.
This is a warning for everyone out there: Please do not go with MTN.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the upgrade was reversed.
As per the system you have received the allocations to your sim card on the 14th of every month, this was used.
The account will only be credited for the promo fee from November 2017 to January 2018.
The credit will only be for R117.00 for the promo fee.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the upgrade was reversed.
As per the system you have received the allocations to your sim card on the 14th of every month, this was used.
The account will only be credited for the promo fee from November 2017 to January 2018.
The credit will only be for R117.00 for the promo fee.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,