NN
Narinda N
1 reviews | Active since Apr 2014
22 Jun 2015, 13:39
Charging for in warranty repair / no answer!!!!
Registered my Samsung Galaxy S4 for the warranty (SMS'd REG*IMEI NUMBER# to 34622 or something in that line on the day I received my phone). <br> <br> The screen broke and I sent in my phone in warranty period. I received an SMS that says \Out Of Warranty Charge / quote R4225.34". Please do explain why am I being charged if its sent in within warranty period?<br> <br> I try and call the number they provide in the SMS *** - MTN Repair Centre) but all it does is tell me operating hours and then \""Good Bye\"""
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MTN South Africa's replyOfficial
04 Jul 2015, 11:49Hello CathyCakes,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Unfortunately you have not provided us with an IMEI or Job card number, however, you may have the device rebooked with specific concerns specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Unfortunately you have not provided us with an IMEI or Job card number, however, you may have the device rebooked with specific concerns specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
MTN South Africa's reply04 Jul 2015, 11:49
Official
Hello CathyCakes,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Unfortunately you have not provided us with an IMEI or Job card number, however, you may have the device rebooked with specific concerns specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Unfortunately you have not provided us with an IMEI or Job card number, however, you may have the device rebooked with specific concerns specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***