1 reviews | Active since Aug 2012
Charging for data not used
<p>I have had this contract with MTN for 10 months now, it is a flexi top up contract, every month my premium is the same, last month I received an account from them with a R1000 data usage, I have never agreed for a limit to be set up, suddenly there is a R1000 limit and it is all used up I have requested itemised billing and I have phoned them numerous times I have even been to MTN shops, everyody just tells me I set up a limit, the usage on the phone does not even come near a thousand Rand, I have lodged a complaint still no response, It makes me feel helpless, the fact that they can just tell you to shut up and pay but cant explain how they got this limit set up, or give me proof where I agreed to it and explain why the usage on the phone does not correspond to the amount of data usage they billed me for. The fact that the phone couldnt receive any whatsapps or make any calls once my money was depleted, makes no sense, I had to upload data when it was finished, and load airtime, so how did this R1000 limit suddenly appear from nowhere and I am fully charged for it even if I have uploaded my own data.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query for the invoice dated 2017-03-13 has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query for the invoice dated 2017-03-13 has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
hi , my phone will be fully suspended and i have still not received any feedback, I phoned to give my email 3 times already, I want the proof where I agreed to the limit of a R1000 as I explained previous months I couldnt use my phone if there was no money or data on it, I had to load it, so i would like to have proof where I agreed, to a R1000 limit. my email is ********** I will pay the subscribtion fee, but I am not willing to pay the R1000 unless MTN can give me proof where I agreed to this limit.
hi , my phone will be fully suspended and i have still not received any feedback, I phoned to give my email 3 times already, I want the proof where I agreed to the limit of a R1000 as I explained previous months I couldnt use my phone if there was no money or data on it, I had to load it, so i would like to have proof where I agreed, to a R1000 limit. my email is ********** I will pay the subscribtion fee, but I am not willing to pay the R1000 unless MTN can give me proof where I agreed to this limit.
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still have not received any response, I am waiting for the proof where I agreed to the limit of R1000, I have requested it numerous times now, I am not interested in the URL report, i want the proof where I agreed to this limit.
still have not received any response, I am waiting for the proof where I agreed to the limit of R1000, I have requested it numerous times now, I am not interested in the URL report, i want the proof where I agreed to this limit.