SH
Sarita H
1 reviews | Active since Jan 2014
02 Apr 2015, 08:38
Charging for an account that does not exists!!
My contracted ended with MTN at the end of Jan 2015. I have tried to use the customer care line but you wait for an hour on the phone and then still no service. no action has come from MTN since my enquires started in Feb 2015!!!!!
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Replies (1)
MTN South Africa's replyOfficial
15 Apr 2015, 11:54Hello Bottervliegs,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you have 2 lines registered on one account. The cell-phone number ending in 2921 expired on the 26th of January 2015 and can either be deactivated or migrated over to prepaid. The other cell-phone number ending in 2997 will only expire on the 8th of October 2016.
We see that you've been contacted our Retentions Department and you opted to stay on a month to month contract until further notice.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you have 2 lines registered on one account. The cell-phone number ending in 2921 expired on the 26th of January 2015 and can either be deactivated or migrated over to prepaid. The other cell-phone number ending in 2997 will only expire on the 8th of October 2016.
We see that you've been contacted our Retentions Department and you opted to stay on a month to month contract until further notice.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Apr 2015, 11:54
Official
Hello Bottervliegs,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you have 2 lines registered on one account. The cell-phone number ending in 2921 expired on the 26th of January 2015 and can either be deactivated or migrated over to prepaid. The other cell-phone number ending in 2997 will only expire on the 8th of October 2016.
We see that you've been contacted our Retentions Department and you opted to stay on a month to month contract until further notice.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you have 2 lines registered on one account. The cell-phone number ending in 2921 expired on the 26th of January 2015 and can either be deactivated or migrated over to prepaid. The other cell-phone number ending in 2997 will only expire on the 8th of October 2016.
We see that you've been contacted our Retentions Department and you opted to stay on a month to month contract until further notice.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***