GH
George H

1 reviews | Active since Apr 2010

01 Apr 2015, 09:45

Charging Blackberry fee for 2 years after upgrade

Just saw that we are being charged R51.75 per month for a Blackberry Internet service but we upgraded to a Samsung almost two years ago.<br> <br> I phoned MTN 808 to query and the person on the helpdesk asked me what phone we are using and when we upgraded the account. When I said to him \You should be able to tell me that"he said that his system doesn't show him that information.<br> <br> Really? MTN is a technology company and you don't have a system the shows your employees these basic account details?<br> <br> MTN"

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Apr 2015, 15:32
Official
Hello Grootpoot,

We are truly sorry for the breakdown in service and for any inconvenience caused.

We have now perused your account, we can confirm the BIS has been removed from the account and your account has been credited with an amount of R1276.96.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***